Terms & Conditions
Payment Policy
Your deposit of 25% of the total fee for the holiday should be received within seven days of the booking being made. If the deposit is not received within seven days, the booking will be cancelled.
Final payment and security deposit should be received by the pre-arranged date, which is six weeks before the first day of the holiday. You will be sent a reminder two weeks before the final payment is due. If the final payment and/or security deposit is not received at the appropriate time, the booking will be cancelled and the deposit retained.
If a booking is made within eight weeks of the start date of the holiday, the full payment plus security deposit should be made at the time of booking.
Security Deposit
We will hold the security deposit to be applied against the reasonable cleaning/replacement/repair to the property, furnishings, fixtures and fittings. It will also cover us for any keys not returned (at a charge of £5 per key) and any telephone or internet charges incurred during your stay.
We will return the security deposit to you within seven days of the end of your stay, less any deductions in accordance with the conditions listed above.
Cancellation policy
We should be notified immediately by email of any cancellation.
We will endeavour to re-let the apartment for the period. If successful, all monies paid, less the deposit, will be refunded. If we are unsuccessful, there will be no refund made.
You are urged to ensure you have appropriate holiday insurance to cover you in case of cancellations in unforeseen circumstances.
Maximum number of occupants
The total number of occupants should not exceed the number agreed at the time of booking. Beds, bedding and towels will be provided for this number of guests. A full size cot is available and should be requested in advance.
Arrival & Departure
The period of rental is from Saturday to Saturday.
Arrivals should be after 2pm and departures should be before 10am.
Keys & Directions
We will provide directions to the apartment after the final payment has been received and will either arrange to meet you there on your arrival day or give you instructions about where the key can be collected from. We will leave instructions in the apartment about what to do with the key after your stay.
Care of the apartment
You undertake to keep the property and all furniture, fixtures and effects in the apartment in the same state of repair and condition as at the start of the holiday and also undertake to leave the premises in the same state of cleanliness and general order in which it was found.
Cleaning
The apartment will be thoroughly cleaned and prepared for your arrival and you are expected to leave it in the same condition. We offer an optional final cleaning service for an extra charge. Please ask for details.
Damage and Breakages
Accidents happen and inevitably a glass or a plate will get broken from time to time. There is a full inventory of all equipment in the apartment, along with the replacement cost of each item. If you do break anything, just indicate this on the inventory and leave the appropriate amount of cash or a cheque in the envelope provided at the end of your stay. All damage and breakages that occur throughout the apartment during your stay are your (the holidaymaker's) responsibility and the cost of replacement or repair will be taken from the security deposit if you do not leave the appropriate reimbursement at the end of your stay.
Pets
Pets are not allowed in the apartment.
Smoking
Smoking is not allowed in any part of the apartment. If in the opinion of the owner, a holidaymaker has been smoking in the apartment, a charge will be made for any additional cleaning of furniture and carpets regarded as necessary to remove any residual odours.
Provided at the apartment & included in the price:
- All power, including central heating
- Duvets and pillows for each occupant
- Bed linen (if a booking is for two or more weeks, a change of bed linen will be provided)
- Towels & tea towels
- Beach towels (upon request)
Provided at the apartment but not included in the price:
- Wireless broadband access
Liability
We cannot under any circumstances accept any liability for any loss of life, personal injury, sickness, loss, damage or accident to personal property howsoever caused which may be sustained during the holiday, to the tenant or any member of the party or invited guest.
Access to the property
The owner and/or representatives are to be allowed access to the property at any reasonable time.
Refusing a booking
We reserve the right to refuse any booking and return any money accompanying it.
Problem solving
If there is a problem with the accomodation, we should be contacted immediately and will always attempt to resolve the problem. Contact details will be provided at the apartment.
